Shipping & Delivery
Orders from Hong Kong:
Logistic Procedure:
- Customers will pay for the shipping fee while checking out.
- We offer SF Express or self pick-up.
Shipping Fee:
- Orders under HK$1000: HK$35
- Orders exceed HK$1000: FREE
- Self pick-up at Lai Chi Kok office: FREE
Delivery:
- Products from brands like Evolve Beauty, S5 Skincare, Uoga Uoga, Nuud Care, ORGAID, YOU & OIL, Bria Organics, Biokia, Natural Livings, KOKO Cardboards, and The Organic Skin Co. will be delivered within 7 working days after each cut-off date.
- For other brands, customers have to refer to the delivery details by case.
Orders from Mainland China :
Logistic Procedure:
- In this website, receivers from Mainland China will only have to pay for goods while the courier will collect the shipping fee and tax after the parcel has delivered.
- We will use the SF Express to send out orders.
- After sending out the parcel, we will provide the receiver with the tracking code. According to the code, the receiver has to upload his/her ID card onto the website of SF.
- After the receiver uploads the ID card, SF Express will make the customs declaration and ship the parcel to the receiver.
- Receivers will have to pay for the shipping fee and tax at the moment they receive the parcel.
- Please note that if the receiver delays uploading the ID document, the parcel will be sent out late as well.
Shipping Fee:
- First 1kg: RMB48
- Additional weight: RMB14/kg
- Same shipping fee for the entire country
Delivery:
- Due to interregional shipping and custom clearance involved, orders may take up to14-21 days to be arrived.
Remark:
- Each parcel can have not more than 10 goods and not exceed RMB800
- If a customer orders more than 10 goods or exceeds RMB800, we will separate the order into different parcel as long as we meet the custom requirement
- Customer has the responsibility to clear customs and any import duty or taxes if applicable
- All sales are final. No refund/exchange/return for all international orders